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About Us: The Customer

The Porte Mode woman has a strong point of view. She is a seeker of newness. She wants the trend before it’s a trend. She makes her own rules. She is an early adopter and not a follower. She has a keen appreciation for culture, travel, beauty, and art. She has a thirst for knowledge and is proactive in quenching this thirst. She is adventurous and fearless. She wants to try something new, and wants to share her new experiences. She wears her clothes, and never the other way around. She wants to promote talent and is excited to be part of the process of discovering new artists and designers. She believes in community and plays an active role in society by consistently engaging, educating and encouraging others. Are you a Porte Mode woman?

PORTE MODE SHIPPING POLICY
Porte Mode offers free ground shipping on all domestic US orders over $300. Please allow 5 to 7 business days for your order to arrive (not applicable to "made to order" items) .
For orders under $300, as well as all international orders, you must select a shipping method of your choice from the options available on our website.
Shipping fees are calculated at check out and are charged when your item ships.  

PORTE MODE RETURN POLICY
Porte Mode accepts returns within 14 days of receiving goods.
Returns are only accepted of unworn items. All items must be returned in the same condition in which they were sent.
Merchandise returned without the attached security tag will not qualify for a refund.
Shipping charges are non-refundable.
Final Sale Items may not be returned.
To make a return, you can email us at help@portemode.com. Please provide us with your invoice number, first and last name, date of purchase, reason for the return, and the name of the item you are returning. We will email you an electronic return label to include on the returned package within 48 hours, should your return be eligible for a refund.
You will receive an email once your return has been processed.
Your credit card will be refunded within 5 to 7 business days of the return.


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